TabiCare

Cancellation policy

Last updated September 29, 2026

Plans change, especially when traveling with kids. Here’s exactly what happens when a booking is cancelled. Times are measured from the booking start time, in Japan time.

TabiCare is operated by Yunagi LLC (合同会社夕凪), 2-11-8 Wada, Sasaguri-machi, Kasuya-gun, Fukuoka, Japan. Representative: 堀 貴裕.

  1. 48+ hours before

    Full refund

  2. 24 to 48 hours before

    50% refund

  3. Less than 24 hours before

    No refund

01If you cancel

Cancel 48 hours or more before the start time and you get a full refund.

Cancel between 24 and 48 hours before the start and you get 50% of the total back. The rest goes towards your nanny’s reserved time.

Cancel less than 24 hours before the start, or don’t show up, and the booking isn’t refundable.

02If your nanny or TabiCare cancels

You always get a full refund, including the service fee. If it’s short notice, we’ll suggest other nannies who may be free and our team will help you find someone.

If your nanny doesn’t arrive, tap “My nanny didn’t arrive” on your booking from 15 minutes after the start. We hold their payment straight away, contact you, and refund you in full once we’ve confirmed it.

03Requests and payment deadlines

Nannies have 24 hours to accept a request. If they don’t reply in time, the request expires and you are not charged.

After a nanny accepts, you have 24 hours to pay and confirm (or less if the booking starts sooner). Unpaid requests expire automatically.

04Extra time and late returns

Need longer? Ask for more time in TabiCare before or during your booking. If your nanny can stay, the extra time is charged at their normal hourly rate, with no minimum.

If you’re back later than booked without arranging it, there’s a 15-minute grace period. After that, the extra time is charged at 1.5× your nanny’s hourly rate, in 30-minute blocks counted from the booked end time. Late-night fees still apply from 22:00. Like any booking, the charge is shared between your nanny and TabiCare.

Your nanny records the actual finish time. We email you the amount, and you have 24 hours to question it before it’s collected. Our team looks into every question.

Please stay reachable by phone for the whole booking. If your nanny can’t reach you within an hour of the booked end time, they contact the TabiCare team, and we’ll try you, your accommodation and your emergency contact. Nannies may have other plans after your booking, so arrange extra time in advance whenever you can.

05How refunds are paid

Refunds go back to the card you paid with, in Japanese yen. They usually appear within 5 to 10 business days, depending on your bank.

Questions? Email hello@tabicare.com.